As I looked out the window into the Spring morning sun light, all I could do was hope that the call I was on would be over soon. It was around 10:00 am on a beautiful morning and I was on another conference call to put out a fire. As I watched the children play a little while on the call I started wondering just what I was doing. This was not the first call on the weekend and I knew as an Incident Manager "as ITIL would coldly label me", it would not be the last. Then my daughter came as asked me to go outside and blow a dandelion with her, and I knew I could not, and I said what any father in my position would, "In a little bit, when I'm off the phone". She smiled and went away, while I stayed and worked in what would become an all day affair of calls and problems that was "just part of the job".